This causes screen video to quickly lose quality, and appear blurry or distorted. Scaling is stretching or shrinking an image to display it at a resolution different than the original output resolution. Still need help? Go to Microsoft Community.Some applications may forcibly scale the video they receive from Man圜am regardless of the output resolution set in Man圜am. This issue may occur for many reasons, such as network latency, video or audio driver configuration issues, or device configuration issues. The indicator should go no higher than the midway point. Verify that the appropriate device is selected.Īdjust the Microphone slider to the volume level that you want. In the upper-right area of the window, click the gear icon, click Tools, click Options, and then click Audio Device. Select the correct device, and make sure that the recording volume is at the appropriate level. For more information, see Phones and devices qualified for Lync. Make sure that the audio/video device that is being used is approved and certified to work with Lync 2010. Additionally, consider turning off any wireless antennas to avoid connecting through a wireless connection.

A wired connection can provide more bandwidth and stability in most cases and should be the preferred method of connecting if that kind of connection is available. Lync 2010Īs a general guideline, to troubleshoot scenarios in which you experience poor audio or video quality in a Skype for Business Online conference, follow these steps:ĭetermine whether the computer is using a wired or wireless Internet connection. In scenarios in which you experience poor audio quality, click the indicator to display possible reasons for the audio issue and to link to relevant resources. These conditions may include poor network connectivity, low-bandwidth network connections, or poor audio quality from a particular device. New indicators that are displayed in the conversation window tell you when conditions are present that may affect the quality of the voice or video call.

In Lync 2010 and Lync 2013, you can use voice and video quality indicators to identify how well you're being heard or viewed. There are tools that you can use to determine the source of the issue. This causes the meeting or call to be unusable. When you try to connect to a Skype for Business Online (formerly Lync Online) conference or make a peer to peer call, the audio or video quality may be choppy, tinny, or delayed.

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